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java.lang.NullPointerException error displays when reviewing WHD report results

This article addresses a java.lang.NullPointerExeption error that displays while reviewing WHD report results. This issue can occur for Pacific/Pohnpei and Antarctica/Macquarie time zones.

First published date

10/19/2018 7:36 PM

Last published date

9/10/2020 3:28 PM

Overview

When you open the WHD Admin Console, click Reports, and then click Survey Results in the Reports screen, the following Java error displays:

java.lang.NullPointerException
A bug report has been e-mailed to SolarWinds.

Product section

Web Help Desk

Cause

The WHD time zone library does not have the correct information for your selected time zone. The error can occur in the following time zones:
  • Antarctica/Macquarie
  • Pacific/Pohnpei

Resolution

Update the Time Zone setting in the WHD Admin Console.

  1. Log in to the Web Help Desk Console as an administrator.
  2. Click Setup > General > Time & Place, and then select the Business Zones tab.
  3. Click your business zone in the Name column.
  4. Click the Time Zone drop-down menu and select a new time zone. 
  5. Complete the remaining fields as required, and click Save.