Network Management

"exceptionMessage": "One or more errors occurred." error when using the search bar in the UDT user inventory in 2025.2

In UDT 2025.2, searching for a User in the UDT user Inventory search box fails with an error.

First published date

5/21/2025 11:53 AM

Last published date

7/24/2025 6:42 PM

Overview

In UDT 2025.2, you may experience an error when searching user inventory. The steps to replicate the error are:

  1. Add an Active Directory domain controller to UDT.
  2. Collect user log-on events.
  3. Go to User inventory.
  4. Search for User name or IP in search box.

"message": "An error has occurred.",
 "exceptionMessage": "One or more errors occurred.",
 "exceptionType": "System.AggregateException",
 "stackTrace": " at System.Threading.Tasks.Task.WaitAll(Task[] tasks, Int32 millisecondsTimeout, CancellationToken cancellationToken)\r\n at System.Threading.Tasks.Task.WaitAll(Task[] tasks, Int32 millisecondsTimeout)\r\n at System.Threading.Tasks.Task.WaitAll(Task[] tasks, TimeSpan timeout)\r\n at SolarWinds.UDT.WebApi.Services.UserInventory.UserLegacyService.GetUsers(FilterDto filterDto)\r\n at lambda_method(Closure , Object , Object[] )\r\n at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass6_0.<GetExecutor>b__2(Object instance, Object[] methodParameters)\r\n at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.Execute(Object instance, Object[] arguments)\r\n at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext controllerContext, IDictionary2 arguments, CancellationToken cancellationToken)\\r\\n--- End of stack trace from previous location where exception was thrown ---\\r\\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\\r\\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\\r\\n at System.Web.Http.Tracing.ITraceWriterExtensions.<TraceBeginEndAsyncCore>d__171.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at System.Web.Http.Controllers.ApiControllerActionInvoker.<InvokeActionAsyncCore>d__1.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at System.Web.Http.Tracing.ITraceWriterExtensions.<TraceBeginEndAsyncCore>d__171.MoveNext()\\r\\n--- End of stack trace from previous location where exception was thrown ---\\r\\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\\r\\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\\r\\n at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__6.MoveNext()\\r\\n--- End of stack trace from previous location where exception was thrown ---\\r\\n at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__6.MoveNext()\\r\\n--- End of stack trace from previous location where exception was thrown ---\\r\\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\\r\\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\\r\\n at System.Web.Http.Filters.ActionFilterAttribute.<ExecuteActionFilterAsyncCore>d__5.MoveNext()\\r\\n--- End of stack trace from previous location where exception was thrown ---\\r\\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\\r\\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\\r\\n at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__6.MoveNext()\\r\\n--- End of stack trace from previous location where exception was thrown ---\\r\\n at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__6.MoveNext()\\r\\n--- End of stack trace from previous location where exception was thrown ---\\r\\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\\r\\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\\r\\n at System.Web.Http.Filters.ActionFilterAttribute.<ExecuteActionFilterAsyncCore>d__5.MoveNext()\\r\\n--- End of stack trace from previous location where exception was thrown ---\\r\\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\\r\\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\\r\\n at

Product section

User Device Tracker

Cause

This has been identified as a known issue in UDT 2025.2.

 

Resolution

This issue is addressed in UDT 2025.2.1. Consider upgrading your environment.