Network Management

High Availability: Cannot enable HA pool due product version mismatch

This article provides information when you have recently upgraded Orion and Cannot enable HA pool due to product version mismatch on one of the pollers set

First published date

9/25/2020 8:55 AM

Last published date

2/8/2022 12:18 AM

Overview

This article will help you to correct the issue where the HA Main Pool will remain disabled due to product version mismatch for Orion product versions

Product section

Network Performance Monitor

Cause

Permission issues on the installer directory could cause such issues
Orion Modules/versions/hotfixes are mismatched between the Pool

Resolution

Run the Orion Permission Checker
Go to the Installer directory (C:\ProgramData\SolarWinds\Installers) and verify if you are able to access
Allow permanent access to the drives
Repair SolarWinds Orion Core Service and complete the Configuration Wizard
Verify you do not have any Error running above operation

Make sure that the Orion Modules, versions, and hotfixes are the same between the Primary Server and HA Standby Server within the Pool.

Example of a Product mismatch:

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