Network Management

"Your session expired" error in the SolarWinds Platform Web Console

Web console is not accessible, you session expired message popup when accessing the main summary pages.

First published date

5/10/2019 9:17 PM

Last published date

7/15/2025 9:37 PM

Overview

The SolarWinds Platform Web Console displays Your session expired or Unable to authenticate any Orion account (local or AD)


This can be seen on the main summary pages upon logging in.


If this occurs, it is advised to check the OrionWeb.log for more information. This log file logs information related to the SolarWinds Platform website, website actions, and website errors. 
Log location: %ProgramData%\SolarWinds\Logs\Orion\OrionWeb.log
Also check SWIS logs %ProgramData%\SolarWinds\InformationService\V3.0

These files are located on the Primary polling engine or the additional web server if there is one implemented. If you find the error similar to below, proceed with the resolution: 

ERROR SolarWinds.Orion.PubSub.Implementation.SubscriptionManager - (null)  An error occurred while creating the subscription 'PubSubClientSubscriptionProvider.2c7k4PZGDrhFJfDriWx9R+tcm54=.Engine'.
System.ServiceModel.FaultException`1[SolarWinds.InformationService.Contract2.InfoServiceFaultContract]: Create failed, check fault information.
The transaction log for database 'SolarWindsOrion' is full due to 'LOG_BACKUP'. (Fault Detail is equal to InfoServiceFaultContract [ System.Data.SqlClient.SqlException (0x80131904): The transaction log for database 'SolarWindsOrion' is full due to 'LOG_BACKUP'.

Product section

Orion Platform

Cause

Transaction log for the SolarWinds Platform database is full.

Resolution

If you have set Recovery Model for the SolarWinds Platform database to Full, please contact your Database Administration team for assistance on taking backups for your transaction log and adjusting the backup frequency if necessary to avoid this problem in future.

If the DB recover model is set to Simple, then refer to Transaction log for SolarWinds Platform database is full you will need to work with your DBA if you are not sure.

SolarWinds recommends setting the SolarWinds Platform database to Simple recovery model if possible. Refer to How to change the recovery model to simple. Please consult your DBA before making any changes to your DB and always make sure you have a recent backup of your SolarWinds Platform database.