Tools

Error in DRE: Your current IP address is not authorized to access this resource. Please make sure you are connecting from an authorized IP address and try again.

Steps for setting IP address restrictions in DRE

First published date

4/17/2019 9:50 PM

Last published date

4/17/2019 9:50 PM

Overview

  • How to limit Admin Area and/or Tech Console access to specific sets of IP's?
  • Error: Your current IP address is not authorized to access this resource. Please make sure you are connecting from an authorized IP address and try again.

Product section

Dameware Remote Everywhere

Resolution

  • If you're receiving the following error" Your current IP address is not authorized to access this resource. Please make sure you are connecting from an authorized IP address and try again." - please connect from a device that reports the expected public IP address or have your Master Admin reach out to our Tech Support.
  • Note that you can always set the IP restriction as follows: 
    1. Log in to the Admin Area  webpage;
    2. On the Profile menu, select Identification;
    3. Now select the Security tab;
    4. Under Access Control, you've two distinct options: Limit the access to Admin Area by IP and Limit the access to Tech Console by IP;
    5. Chose the option(s) you wish and identify the addresses in the box(es) allocated, making sure that the IP's are separated by commas;
      • Please note that should ALWAYS input the Public IP of the address you're attempting to connect from, private IP addresses cannot be validated.
    6. Save the setting(s).