Network Management

Error "Your Orion account with NCM role Node cannot access NCM pages. Contact your Administrator to change your NCM role." regarding NCM roles when accessing pages in NCM

This article explains the workaround if the following error message appears: Your Orion account with NCM role Node cannot access NCM pages. Contact your Administrator to change your NCM role.

First published date

6/6/2019 4:31 PM

Last published date

1/30/2025 7:18 PM

Overview

The following error message appears:

Your Orion account with NCM role Node cannot access NCM pages. Contact your Administrator to change your NCM role. 

Product section

Orion Platform

Cause

The account SID changed on the domain side.

Resolution

Make sure that the account you are using has Administrator rights for NCM.

  1. Log on to Orion Web Console using the Admin account. 
  2. Go to Settings > All Settings > Manage Accounts.
  3. Select the problematic account and click Edit.
  4. Scroll down to the NCM settings, and select the correct role.
    image.png
  5. Click Submit.

If this does not fix the issue, you can delete and recreate the account:

Before you delete the account make sure you record the settings you will need to recreate. 

  1. Log on to Orion Web Console using the Admin account. 
  2. Go to Settings > All Settings > Manage Accounts.
  3. Select the problematic account and click Delete.
  4. Recreate the same Orion domain account and assign the correct role for NCM.

Resolution 2:

  1.  Edit the account in question: if the setting in NCM is already set to Administrator then change it to None then click submit to save the changes.
  2.  Edit the same account, this time put the role back to Administrator then click submit to save the changes.

Resolution 3:

  1.  RDP to the ORION server.
  2. Open the Database Manager and click on "Add Orion Server"
  3. Expand the database and look for the table WebUserSettings
  4. Right-click on the table and select "Query Table"
  5. In the right pane, paste the following query.  
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SELECT TOP 1000 * FROM [dbo].[WebUserSettings]
WHERE accountid LIKE '%user_Acccount%' AND Settingname='NCM.NCMAccountRole'
    NOTE: you need to change the user_Account to the actual user account with the issue.
  6. Execute the query.
  7. Click the "Enable Table Editing" and change the value in  "SettingValue" to the correct NCM role. 

Resolution 4:

      1. Remove any special characters on the account in question.