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You do not have permission to access this feature when initiating a remote session in Dameware Remote Everywhere (DRE)

This article details how to fix the notification 'You do not have permission to access this feature' when establishing a remote session.

First published date

1/24/2025 10:53 PM

Last published date

2/12/2025 10:29 PM

Overview

The DRE technicians may encounter the following notification when establishing a remote session.

You can also get this message when enabling the Remote Control Mode.

Note: The error message is misleading. It has nothing to do with the 3rd party cookies.

Product section

Dameware Remote Everywhere

Cause

The Devices under Operations of the Group Permission group were set to Read Only.

Resolution

The Devices under Operations of the Group Permission group must be set to Full Access.

Log in to the DRE web admin area.
Navigate to the Management > Technicians.
Select the Technician Group Permission Group.
Go to the Admin Access tab.
Under Access > Operation > Set the Devices to Full Access.

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