Network Management

Windows AD Account is unable to login to Network Atlas

This article provides information on why some Windows AD account on SolarWinds cannot login to Network Atlas. The following error is received (even if the account had full admin): You are note allowed to edit maps. Try to login in with different account.

First published date

10/24/2018 1:24 AM

Last published date

8/2/2022 8:10 PM

Overview

Using a Windows AD account to login to Network Atlas fails with an error, even if the account had full admin rights:

 

You are not allowed to edit maps. Try to login in with different account.

Product section

Orion Platform

Cause

The Windows AD account is a member of a Group AD account on SolarWinds Account as well and the group account does not have any Admin Rights.

Resolution

  1. Log in to your AD server.
  2. Check all the Groups created on User Accounts on the Orion Web Console.
  3. Check if the account in question is a member of it.
  4. Go to the Web Console > User Accounts Group Accounts, and verify if that group has full admin.
  5. if it does not, choose if you will put that Group Account to Admin or remove the Account to that Group on your AD.
  6. Log in back to network atlas.
  7. NOTE: Depending on the customer environment, using USERNAME@DOMAIN.COM may not work depending on their Active Directory functional level. If this is the case, have the customer try DOMAIN\USERNAME, the NetBIOS version of an AD logon, and it usually will work correctly.
  8. If issue persists, test: DOMAIN\USERNAME, but validate how is listed under Orion Web console > Setting>All Settings > Manage Accounts. and type account as is listed, and  is case sensitive, as listed on Orion Manage Accounts