Network Management

Node Displays Unexpected IP in the Orion Web Console

A node monitored by an Orion Agent displays an unexpected IP in the web console. Polling does complete as expected.

First published date

4/18/2019 3:07 PM

Last published date

2/15/2023 7:26 AM

Overview

In the Orion Web Console, you may find that some nodes monitored by the Orion agent show an unexpected IP Address in the Manage Nodes page. When a node has multiple NICs, the agent selects the highest priority NIC unless manually specified, either in the Orion Web Console or in the database.

Product section

Network Performance Monitor

Cause

The Orion Agent attempts to poll the node using the highest priority NIC on the device by default.

Resolution

Resolution 1

  1. Log in to the Orion Web console.
  2. Navigate to Settings > Manage Nodes.
  3. Select the Node in question.
  4. Click "Edit Node" .
  5. click "Select IP".
  6. Select the desired IP from the selection that appears.
  7. click "Select IP Address".
  8. click "Submit" at the bottom of the page to save the changes.

Resolution 2

  1. Open the Orion Service Manager and stop all services.
  2. Open the Database Manager.
  3. Open the NodesData table.

  4. Run the following query:

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update [dbo].[nodesdata] 
set IP_address = 'NEW IP ADDRESS', caption = 'NEW CAPTION'
where IP_address = 'OLD IP ADDRESS'
  1. Start all services in the Orion Service Manager.
  2. Poll the node and verify that the changes were applied successfully.