Network Management

Wireless heat maps are not displaying clients

This article provides brief information and steps to resolve the issue when Network Atlas wireless heat maps are not displaying clients.

First published date

10/12/2018 2:23 PM

Last published date

7/1/2022 2:24 PM

Overview

This article provides brief information and steps to resolve the issue when Network Atlas wireless heat maps are not displaying clients.

Product section

Network Performance Monitor

Cause

Wireless pollers are not enabled.

Resolution

  1. Go to Settings > Manage Pollers.
  2. Group by Technology.
  3. Select Wireless Client Location and click Assign.
  4. Select Your Wireless Controller.
  5. Click Enable Poller. If it is already set to ON, toggle it to OFF and switch back to ON.

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