Network Management

Wireless Summary view in Orion displays duplicate access points

This article troubleshoots an issue that causes duplicate access points for Cisco wireless LAN controllers (WLC) to display in the Wireless Summary view.

First published date

11/6/2018 10:35 PM

Last published date

4/4/2023 12:40 PM

Overview

The Wireless Summary view displays duplicate access points for Cisco® wireless LAN controllers (WLCs). 

Product section

Network Performance Monitor

Cause

The Wireless Summary page displays access points twice when WLCs in HA configurations are added to Orion using SNMP. 

Resolution

Set one WLC to ICMP and clean up the database to remove the access points.

  1. Back up your database.
  2. Open Database Manager.
  3. Click Add default server.
  4. Right-click the Orion database.
  5. Click New Query.
  6. Paste the following into the query:
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    DELETE FROM Wireless_Clients WHERE NodeID= The Devices NodeID for the ICMP Device
    DELETE FROM Wireless_Interfaces WHERE NodeID= The Devices NodeID for the ICMP Device
    DELETE FROM Wireless_AccessPoints WHERE NodeID= The Devices NodeID for the ICMP Device
    DELETE FROM Wireless_Controllers WHERE NodeID= The Devices NodeID for the ICMP Device
  7. Click Execute query.