Website configuration does not recognize the new IP address

11/2/2018 9:26 AM

2/15/2023 7:56 AM

The following error message appears when running the Configuration Wizard after changing the IP address of the web server.

Could not connect to net.tcp://claynms005:17777/SolarWinds/InformationService/Orion/certificate.

A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host failed to respond xxx.xxx.xx.xx:17777.

Note: xxx.xxx.xxx.xx:1777 refers to the old IP address.
 

Network Performance Monitor

The host file does not have the updated IP address and host name.
The IP Address of the Polling Engine is not correct in the Engines Table in the Database Manager.

Resolution 1

Edit the host file.

 

1. Go to C:\Windows\system32\drivers\etc\host.

2. Open the host file with a text editor.

    The following example shows that the third line (without the #) contains the IP address and the associated server name information:

    #       127.0.0.1     localhost

    #       ::1        localhost

            10.160.2.151    sup-cor-rcas-01

    In this case, the new IP address is 10.160.2.151 and the server name is sup-cor-rcas-01.

3. Open the IIS Manager and click the expansion icon + to expand your choices. 



4. Click Internet Information Services, and search for the first inner window and then click the expansion icon +.

5. Check the list and confirm that the server name is listed. Click the expansion icon + and the sites.

6. Click the SolarWinds website, and then select Bindings from the right-hand window.

 

7. If this indicates the IP address of the server, select the row and select the Edit Bindings.

 

8. Change the IP address to all those unassigned.

 

9. Open the database.

10. Check and confirm that the new IP address exists in the following tables:

    Engines ;'

    Note: The Websites tables should have the server name and the IP or all unassigned depending on the IIS.

11. Run the Orion Configuration wizard and select - Services, Database and Website.

 

Resolution 2:
 

1. RDP to the Orion Server
2. Stop the services of the polling engine affected via the Orion Service Manager.
3. Open the Database Manager.
4. Expand the SolarWinds Orion database.
5. Scroll down and look for the Engines Table.
6. Run the following SQL Query.

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update [dbo].[Engines] 
set IP = '{Correct IP Address}', ServerName = '{Name of the Polling Engine}'
where IP = '{Incorrect IP Address}'

7. Restart the service via Orion Service Manager.
8. Open the Engines table once more and you would see that the IP Address will be updated.