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Web Help Desk search result is limited

This article shows how to troubleshoot an issue where Web Help Desk searches for Tickets, Clients, Assets, and Reports show a limited number of results

First published date

6/4/2020 10:06 PM

Last published date

5/3/2022 3:04 PM

Overview

When Web Help Desk administrators and technicians does a Ticket, Client, Asset, or Report search, there are instances that the search results does not show all of the numbers. By default, there is no limit to the search results and administrators can set a limit to this.

Product section

Web Help Desk

Resolution

Set the Max Search Results back to default or blank value.

1. Log in to Web Help Desk as an Administrator.
2. Go to Setup > General > Options
3. Change the 'Max Search Results' value to blank and save.

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