Tools

Web Help Desk Vulnerability: Unauthenticated Access in Web Help Desk (WHD) 12.7.5

This article describes the initial steps to address the vulnerability in Web Help Desk about Unauthenticated Access in Web Help Desk (WHD) 12.7.5

First published date

3/16/2022 3:12 PM

Last published date

3/16/2022 3:12 PM

Overview

A SolarWinds customer reported an external attempted attack on their instance of Web Help Desk (WHD) 12.7.5. The customer’s endpoint detection and response (EDR) system blocked the attack and alerted the customer to the issue.

SolarWinds is currently investigating this report. We have not been able to reproduce the scenario, and are working with the customer to further the investigation.
For more detailed information, please visit this Solarwinds Security Advisory:
https://www.solarwinds.com/trust-center/security-advisories/whd1275

Product section

Web Help Desk

Cause

Product Vulnerability.

Resolution

In an abundance of caution, SolarWinds recommends all Web Help Desk customers whose WHD implementation is externally facing remove it from your public (internet-facing) infrastructure until we know more. If you are not able to remove it from your public infrastructure at this time, we recommend you ensure you have EDR software deployed and are monitoring the WHD instance.

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