Tools

Web Help Desk Outgoing Email Account is not working, getting an error: "Could not create transport for E-Mail messages: SSL peer shut down incorrectly"

This article described an issue where email notifications are not working and Clients and Techs are unable to receive ticket updates.

First published date

10/28/2021 12:46 PM

Last published date

10/29/2021 2:59 PM

Overview

In this issue, the Web Help Desk email suddenly stops working.

When updating Tickets and saving the Outgoing mail account, the application gets an error message:

"Could not create transport for E-Mail messages: SSL peer shut down incorrectly"

Product section

Web Help Desk

Cause

Resolution

Resolution 1:
Upgrade Web Help Desk to the latest version(12.7.6) and apply the Hotfix 1

Resolution 2:
1. Login to Web help Desk Web Console
2. Go to Setup>E-mail>Outgoing Mail Accounts and open the current account
3. Under Advanced E-Mail Properties, add the details below:

mail.smtp.starttls.enable=true; mail.smtp.ssl.protocols=TLSv1.2;

4. Save.

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