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Web Help Desk Issues after applying 12.8.3 Hotfix 1

This article discusses some issues that may be encountered after applying the 12.8.3 Hotfix 1 patch to fix the CVE-2024-28986

First published date

8/14/2024 3:36 PM

Last published date

8/19/2025 2:26 PM

Overview

For some customers using Single Sign On (SSO) to authenticate Web Help Desk to (WHD), applying the WHD 12.8.3 HF1 that is supposed to resolve CVE-2024-28986 breaks the application. After restarting the application, an HTTP Error 403 access denied error is thrown in the browser, similar to

Product section

Web Help Desk

Cause

WHD 12.8.3 HF1

Resolution

We have now released a new HF that addresses this functional issue introduced while fixing CVE-2024-28986

WHD 12.8.3 HF2 is now available in the Customer Portal . Download it and apply following the instruction in the readme.txt file for resolution.

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