Tools

Web Help Desk Continuously Sending Email

Web Help Desk is continuously sending email updates of a ticket updates that are happening every minute on a specific ticket(s).

First published date

10/24/2018 8:01 PM

Last published date

3/10/2020 10:44 PM

Overview

Web Help Desk is continuously sending email updates of a ticket updates that are happening every minute on a specific ticket(s).

Product section

Web Help Desk

Cause

Using an alias for a mail account (not recommended) is leaving the alias address as an extra To: recipient (which ends up adding the address as a Cc: on the ticket), thereby creating a loop of WHD emailing itself.

Resolution

Configure all incoming/outgoing addresses with actual email addresses, not aliases.

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