Tools

Web Help Desk 2026.1 – Unable to Attach Files Using Google Chrome or Microsoft Edge

When attempting to attach a file in Web Help Desk (WHD), clicking the Choose File button in the pop-up window does not open File Explorer. The issue may be temporarily resolved by resizing the pop-up window.

First published date

11/9/2026 8:28 PM

Last published date

11/9/2026 9:59 PM

Overview

After updating their browsers to the versions listed below, users may experience an issue where clicking the Choose File button in the WHD attachment pop-up window does not respond or open File Explorer.

This issue occurs unless the pop-up window is manually resized.

Affected Browser Versions:

  • Google Chrome: 157.0.8103.39 (Official Build) (64-bit)
  • Microsoft Edge: 157.0.4341.42 (Official Build) (64-bit)

Product section

Web Help Desk

Cause

The file chooser dialog is suppressed because the top-level browser window is smaller than the minimum required size of 400 x 300 pixels.

Resolution

There are three possible workarounds for this issue.

 

Option 1: Modify the Browser Shortcut Target

You can disable the FileChooserMinWindowSize feature by modifying the Target field in your Google Chrome or Microsoft Edge desktop shortcut.

 

For Google Chrome:

  1. Right-click the Google Chrome shortcut icon on your desktop and select Properties.
  2. Under the Shortcut tab, locate the Target field.
  3. Update the Target field by adding the following parameter after the closing quotation mark, separated by a space:
    --disable-features=FileChooserMinWindowSize
    Original Target:
    "C:\Program Files\Google\Chrome\Application\chrome.exe" --source-shortcut-location=desktop
    Updated Target:
    "C:\Program Files\Google\Chrome\Application\chrome.exe" --disable-features=FileChooserMinWindowSize --source-shortcut-location=desktop

 

For Microsoft Edge:

Follow the same steps using your Microsoft Edge desktop shortcut.

Original Target:

"C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --source-shortcut-location=desktop

Updated Target:

"C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --disable-features=FileChooserMinWindowSize --source-shortcut-location=desktop

 

Note: Make sure the parameter is added after the closing quotation mark, with a space before it.

 

  1. Click Apply, then OK to save the changes.
  2. Close all currently open browser windows.
  3. Reopen the browser using the modified desktop shortcut.
  4. Open Web Help Desk and test the Choose File button again.

 

Option 2: Resize the Pop-up Window

As an alternative workaround, manually resize the attachment pop-up window in Google Chrome or Microsoft Edge. Once resized, try clicking the Choose File button again.

 

Option 3: Use Mozilla Firefox

You may also use Mozilla Firefox as an alternative browser. This issue has not been observed in Firefox, including its latest version.