Tools

Web Help Desk 12.7.9 Hotfix 1 Release Notes

This article describes how to install Web Help Desk 12.7.9 Hotfix 1 on your Web Help Desk server.

First published date

9/9/2022 2:55 PM

Last published date

9/9/2022 2:55 PM

Overview

This hotfix resolves the following issues:
  • Error message displays when a client clicks a survey link
  • WHD crashes when searching for a ticket or asset and filtering by client
  • Cannot delete messages
  • Cannot open the incoming and outgoing mail history
  • Unexpected Error Occurred message displays when clicking the Back arrow in a new ticket
  • FAQ linking is disabled
  • Clicking Yes or No in an automated approval email generates unexpected results
  • WHD crashes when clicking numbers in the generated report details
  • Reset password email link is disabled
  • Unexpected Error Occurred error message displays after setting up an incoming email account, authorizing the account, and saving your changes
This hotfix modifies the following file in the <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/ directory:
  • whd-core.jar
This hotfix requires Web Help Desk 12.7.9.8603.

NOTE: In the installation instructions, <WebHelpDesk> represents the Web Help Desk home folder. The default home folders for the supported operating systems are listed below.
Operating SystemPath
macOS/Library/WebHelpDesk
Microsoft Windows\Program Files\WebHelpDesk
Linux/usr/local/webhelpdesk

Product section

Web Help Desk

Cause

N/A

Resolution

Download this hotfix

  1. Log in to the Web Help Desk server as an administrator.
  2. Open a Web browser, navigate to the SolarWinds Customer Portal, and log in.
  3. Click Downloads and select Hot Fixes.
  4. Click the View Hot Fixes for License drop-down menu and select Web Help Desk Per Seat License.
  5. Download Web Help Desk v12.7.9 - Hot Fix 1.

Install this hotfix

  1. Stop Web Help Desk.
  2. Navigate to the following directory:
    • <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/
  3. Back up the following file to a separate directory:
    • whd-core.jar
  4. Copy the following file included with this hot fix to the /lib directory, overwriting the existing file:
    • whd-core.jar
  5. Start Web Help Desk. The hotfix is installed.

Uninstall this hotfix

  1. Stop Web Help Desk.
  2. Navigate to the following directory:
    • <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/
  3. Copy the following backup file to the /lib directory, overwriting the existing file:
    • whd-core.jar
  4. Start Web Help Desk. The hotfix is uninstalled.
For assistance, contact SolarWinds Technical Support.