Tools

Web Help Desk 12.7.8 Hotfix 1 Release Notes

This article describes how to install Web Help Desk 12.7.8 Hotfix 1 on your Web Help Desk server.

First published date

3/24/2022 9:30 PM

Last published date

3/24/2022 9:30 PM

Overview

This hotfix resolves the following issues:
  • Enables Apache Tomcat logging for web requests
This hotfix modifies the following files in the <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/ directory:
  • whd-core.jar
  • whd-persistence.jar
  • whd-web.jar
This hotfix also modifies the following file in the <WebHelpDesk>/conf/ directory:
  • tomcat_server_template.xml
This hotfix also modifies the following file in the <WebHelpDesk>/bin/tomcat/lib/ directory:
  • logger.jar
This hotfix requires Web Help Desk 12.7.8.8471.

See SolarWinds Product Checksums for SHA256, SHA1, and MD5 values.  

NOTE: In the installation instructions, <WebHelpDesk> represents the Web Help Desk home folder. The default home folders for the supported operating systems are listed below.
Operating SystemPath
macOS/Library/WebHelpDesk
Microsoft Windows\Program Files\WebHelpDesk
Linux/usr/local/webhelpdesk


SolarWinds CVEs

CVE-IDVulnerability TitleDescription SeverityCredit
CVE-2021-35254Authenticated Remote Code Execution in Web Help Desk 12.7.8SolarWinds received a report of a vulnerability related to an input field that was not sanitized in Web Help Desk.

SolarWinds has removed this input field to prevent misuse of this input in the future.
 		HighN/A

Product section

Web Help Desk

Resolution


Download this hotfix

  1. Log in to the Web Help Desk server as an administrator.
  2. Open a Web browser, navigate to the SolarWinds Customer Portal, and log in.
  3. Click Downloads and select Hotfixes.
  4. Click the View Hot fixes for License drop-down menu and select Web Help Desk Per Seat License.
  5. Download Web Help Desk v12.7.8 - Hot Fix 1. 

Install this hotfix

  1. Stop Web Help Desk.
  2. Navigate to the following directory:
    • <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/
  3. Back up the following files to a separate directory:
    • whd-core.jar
    • whd-persistence.jar
    • whd-web.jar
  4. Copy the files included with this hotfix to the /lib directory, overwriting the following files:
    • whd-core.jar
    • whd-persistence.jar
    • whd-web.jar
  5. Navigate to the following directory:
    • <WebHelpDesk>/conf/
  6. Back up the following file to a separate directory:
    • tomcat_server_template.xml
  7. Copy the following file included with this hotfix to the /conf directory, overwriting the existing file. If your instance includes any custom configurations in this file, you must re-apply those changes in the file. 
    • tomcat_server_template
  8. Navigate to the following directory:
    • <WebHelpDesk>/bin/tomcat/lib/
  9. Copy the following file included with this hotfix to the /bin/tomcat/lib directory:
    • logger.jar
  10. Start Web Help Desk. The hotfix is installed.

Uninstall this hotfix

  1. Stop Help Desk.
  2. Navigate to the following directory:
    • <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/
  3. Copy your backup files to the /lib directory, overwriting the following files:
    • whd-core.jar
    • whd-persistence.jar
    • whd-web.jar
  4. Navigate to the following directory:
    • <WebHelpDesk>/conf/
  5. Copy the following backup file to the /conf directory, overwriting the following file:
    • tomcat_server_template.xml
  6. Start Web Help Desk. The hotfix is uninstalled.
For assistance, contact SolarWinds Technical Support.