Tools

Web Help Desk 12.7.5 Hotfix 1 Release Notes

This article describes how to install Web Help Desk 12.7.5 Hotfix 1 on your Web Help Desk server.

First published date

6/3/2021 1:31 PM

Last published date

6/3/2021 1:31 PM

Overview

This hotfix resolves the following issue:
  • Unable to establish an LDAP connection
This hotfix requires Web Help Desk 12.7.5.102.

See SolarWinds Product Checksums for SHA256, SHA1, and MD5 values.

NOTE: In the installation instructions, <WebHelpDesk> represents the Web Help Desk home folder. The default home folders for various operating systems are listed below:
 
Operating SystemPath
macOS/Library/WebHelpDesk
Microsoft Windows\Program Files\WebHelpDesk
Linux/usr/local/webhelpdesk

Product section

Web Help Desk

Resolution

Install this hotfix

  1. Stop Web Help Desk.

  2. Navigate to the following directory:

    • <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/

  3. Back up the following files to a separate directory:

    • whd-core.jar

  4. Copy the file included with this hotfix to the /lib directory, overwriting the following file:

    • whd-core.jar

  5. Start Web Help Desk.
    The hotfix is installed.

Uninstall this hotfix

  1. Stop Web Help Desk.

  2. Navigate to the following directory:

    • <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/

  3. Copy your backup file to the /lib directory, overwriting the following file:

    • whd-core.jar

  4. Start Web Help Desk.
    The hotfix is uninstalled. 

For assistance, contact SolarWinds Technical Support.