Tools

Web Help Desk 12.7.4 Hotfix 2 Release Notes

This article describes how to install Web Help Desk 12.7.4 Hotfix 2 on your Web Help Desk server.

First published date

3/30/2021 1:38 PM

Last published date

5/12/2026 8:52 PM

Overview

This hotfix resolves the following issues:
  • Problematic integration with the Apple Push Notification Service (APNS)
  • Ticket status is overwritten when adding ticket notes and comments
  • Clients with a set department or room cannot save their profile update
This hotfix requires Web Help Desk 12.7.4.85 and 12.7.4 Hotfix 1.

See SolarWinds Product Checksums for SHA256, SHA1, and MD5 values.

NOTE: In the installation instructions, <WebHelpDesk> represents the Web Help Desk home folder. The default home folders for various operating systems are listed below:
 
Operating SystemPath
macOS/Library/WebHelpDesk
Microsoft Windows\Program Files\WebHelpDesk
Linux/usr/local/webhelpdesk

Product section

Web Help Desk

Resolution

Install this hotfix

  1. Stop Web Help Desk.

  2. Navigate to the following directory:

    • <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/
  3. Back up the following files to a separate directory:
    • whd-core.jar
    • whd-persistence.jar
  4. Copy the files included with this hotfix to the /lib directory, overwriting the following files:
    • whd-core.jar
    • whd-persistence.jar
  5. Copy the file included with this hotfix to the /lib directory, overwriting the following files:
    • whd-core.jar
    • whd-persistence.jar

  6. Start Web Help Desk.
    The hotfix is installed.

Uninstall this hotfix

  1. Stop Web Help Desk.

  2. Navigate to the following directory:

    • <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/
  3. Copy your backup files to the /lib directory, overwriting the following files:
    • whd-core.jar
    • whd-persistence.jar

  4. Start Web Help Desk.
    The hotfix is uninstalled. 

For assistance, contact SolarWinds Technical Support.