Tools

Web Help Desk 12.7.3 Hotfix 1 Release Notes

This article describes how to install Web Help Desk 12.7.3 Hotfix 1 on your Web Help Desk server.

First published date

10/15/2020 9:17 PM

Last published date

10/15/2020 9:17 PM

Overview

This hotfix resolves the following issues:
  • Log in issue when using SAML authentication
  • Wrong characters in the request type names
  • Exception error when assigning a request type to a custom ticket field
This hotfix requires Web Help Desk 12.7.3.81.

NOTE: In the installation instructions, <WebHelpDesk> represents the Web Help Desk home folder. The default home folders for various operating systems are listed below:
 
Operating SystemPath
macOS/Library/WebHelpDesk
Microsoft Windows\Program Files\WebHelpDesk
Linux/usr/local/webhelpdesk

Product section

Web Help Desk

Resolution

Install this hotfix

  1. Stop Web Help Desk.

  2. Navigate to the following directory:
    <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/

  3. Back up the following files to a separate directory:
    • whd-persistence.jar
    • whd-core.jar
    • whd-web.jar
  4. Copy the files included with this hotfix to the /lib directory, overwriting the following files:
    • whd-persistence.jar
    • whd-core.jar
    • whd-web.jar

  5. Start Web Help Desk.
    The hotfix is installed.

Uninstall this hotfix

  1. Stop Web Help Desk.

  2. Navigate to the following directory:
    <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/

  3. Copy your backup files to the /lib directory, overwriting the following files:
    • whd-persistence.jar
    • whd-core.jar
    • whd-web.jar

  4. Start Web Help Desk.
    The hotfix is uninstalled. 

For assistance, contact SolarWinds Technical Support.