Tools

Web Help Desk 12.7.10 Hotfix 1 Release Notes

This article describes how to install Web Help Desk 12.7.10 Hotfix 1 on your Web Help Desk server.

First published date

11/28/2022 12:42 PM

Last published date

11/28/2022 12:42 PM

Overview

This hotfix resolves the following issues:
  • Web Help Desk Discovery Engine (WMI) issue. Web Help Desk now skips inaccessible and problematic IP addresses and collects results for the remaining IP addresses.
  • Clicking a report URL generates an Unexpected Error Occurred message.
  • Clicking a request type link generates an Unexpected Error Occurred message.
  • Clicking Subscribe to Calendar generates an Unexpected Error Occurred message.
  • When the Web Help Desk trial period expires, clicking License activation generates an Unexpected Error Occurred message.
This hotfix modifies the following files in the <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/ directory:
  • whd-core.jar
  • discovery-core.jar
This hotfix requires Web Help Desk 12.7.10.172.

NOTE: In the installation instructions, <WebHelpDesk> represents the Web Help Desk home folder. The default home folders for the supported operating systems are listed below.
Operating SystemPath
macOS/Library/WebHelpDesk
Microsoft Windows\Program Files\WebHelpDesk
Linux/usr/local/webhelpdesk
 

    Product section

    Web Help Desk

    Cause

    N/A

    Resolution

    Download this hotfix

    1. Log in to the Web Help Desk server as an administrator.
    2. Open a Web browser, navigate to the SolarWinds Customer Portal, and log in.
    3. Click Downloads and select Hot Fixes.
    4. Click the View Hot Fixes for License drop-down menu and select Web Help Desk Per Seat License.
    5. Download Web Help Desk v12.7.10 - HF1.

    Install this hotfix

    1. Stop Web Help Desk.
    2. Navigate to the following directory:
      • <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/
    3. Back up the following files to a separate directory:
      • whd-core.jar
      • discovery-core.jar
    4. Copy the following files included with this hotfix to the /lib directory, overwriting the existing files:
      • whd-core.jar
      • discovery-core.jar
    5. Start Web Help Desk. The hotfix is installed.

    Uninstall this hotfix

    1. Stop Web Help Desk.
    2. Navigate to the following directory:
      • <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/
    3. Copy the following backup files to the /lib directory, overwriting the existing files:
      • whd-core.jar
    4. Start Web Help Desk. The hotfix is uninstalled.
    For assistance, contact SolarWinds Technical Support.