Tools

Web Help Desk 12.7.1 Hotfix 1 Release Notes

This article describes how to install WHD 12.7.1 Hotfix 1 on your Web Help Desk server.

First published date

12/13/2019 9:44 PM

Last published date

12/13/2019 9:44 PM

Overview

This hotfix resolves the following issues:
  • Word wrapping in the ticket Request Detail field
  • Client UI search based on the request detail does not return a result
NOTE: Upgrading Web Help Desk with this hotfix installed is not supported.

 

This hotfix modifies the following files in the
<WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/ directory: 
  • whd-persistence.jar
  • whd-core.jar

This hot fix also modifies the following file in the
<WebHelpDesk>/bin/webapps/helpdesk/css directory:

  •   whdStyles.css

This hot fix requires Web Help Desk 12.7.1 Build 12.7.1.538.
 

In the installation instructions, <WebHelpDesk> represents the Web Help Desk home folder. The default home folders for various operating systems are listed below:
 

OPERATING SYSTEMPATH
Apple® OS X/Library/WebHelpDesk  
Microsoft® Windows®\Program Files\WebHelpDesk

Red Hat®/CentOS™

Fedora Linux

/usr/local/webhelpdesk
 

Product section

Web Help Desk

Resolution

Install this hotfix 

  1. Stop Web Help Desk.
    1. Navigate to the <WebHelpDesk> directory.
    2. Right click whd_stop.bat and select Run as Administrator.
  2. Navigate to the following directory:
     <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/
  3. Back up the following files to a separate directory:
    • whd-core.jar
    • whd-persistence.jar
  4. Copy the following files included with this hotfix to the /lib directory, overwriting the existing files:
    • whd-core.jar
    • whd-persistence.jar
  5. Navigate to the following directory:
     <WebHelpDesk>/bin/webapps/helpdesk/css
  6. Back up the following file to a separate directory:
    • whdStyles.css
  7. Copy the file included with this hotfix to the /css directory, overwriting the existing files:
    • whdStyles.css
  8. Start Web Help Desk.
    1. Navigate to your <WebHelpDesk> directory.
    2. Right click whd_start.bat and select Run as Administrator.

Hotfix 1 is installed.


Uninstall this hotfix

  1. Stop Web Help Desk.
    1. Navigate to the <WebHelpDesk> directory.
    2. Right click whd_stop.bat and select Run as Administrator.
  2. Navigate to the following directory:
     <WebHelpDesk>/bin/webapps/WEB-INF/lib/
  3. Copy the following backup files to the /lib directory, overwriting the existing file:
    • whd-persistence.jar
    • whd-core.jar
  4. Navigate to the following directory:
     <WebHelpDesk>/bin/webapps/helpdesk/css
  5. Copy the following backup file to the /css directory, overwriting the existing file:
    • whdStyles.css
  6. Start Web Help Desk.
    1. Navigate to your <WebHelpDesk> directory.
    2. Right click whd_start.bat and select Run as Administrator.

Hotfix 1 is uninstalled.

For more information, contact SolarWinds Technical Support.