Network Management

Orion Web Console is Inaccessible or Unresponsive

This article describes an issue where the Web Console cannot be accessed.

First published date

11/8/2018 7:13 PM

Last published date

10/12/2023 11:18 AM

Overview

This will show how to immediately resolve an Unresponsive Web Console. 

Product section

Network Performance Monitor

Cause

Some causes may include:

  1. Some Orion Services are not running.
  2. IIS Binding
  3. Database not connecting
  4. Incorrect URL

Resolution

For Services not started do:

  • Access Orion Service Manager (All Program > SolarWinds Orion > Advance Features > Orion Service Manager).
  • Shutdown/restart Orion services.

For Binding issues:

  • Run the Configuration Wizard (select Website only) and set binding to All Unassigned 
If the Problem Web Console is part of an HA Pool:
  • First Disable HA , On each Pool member: Shutdown all Orion Services using the Orion Server Manager then restart the RabbitMQ, Administration, and Message Queueing Dependencies
  • Then start all Orion Services
  • Then you can enable High Availability on Settings > All Settings > High Availability Settings

For database not connecting on the database manager

  • Conduct a UDL test (Go to Desktop > create new text document > rename to udl extension e.g "test,udl")
  • Provide the SQL details and credentials and click test connectivity
  • If the connection is not successful, contact Database Admin to check on the SQL Server
  • Reboot SQL Server if needed
Incorrect URL
  • Verify if the URL is correct