Applications Systems

Warranty information does not appear in the Asset Inventory widget for HPE Proliant servers in SAM or SCM

Warranty data for HPE Proliant servers may not appear after Asset Inventory polling in SAM or SCM due to recent changes that HP made to the website where data is usually collected.

First published date

10/23/2018 8:22 PM

Last published date

10/23/2018 8:22 PM

Overview

As described in Display the warranty status for physical servers, the Orion Platform periodically sends API queries to HP warranty validation servers to collect data during Asset Inventory polling for SAM and SCM. Warranty data for HPE Proliant servers may not appear due to recent changes that HP made to the website that provides that data.

Product section

Server Application Monitor

Cause

HP added a Completely Automated Public Turing (CAPTCHA) test to their warranty page, which blocks the Orion Platform from collecting data automatically.

Resolution

No workaround is currently available.

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