Applications Systems

Warranty Status polling schedules in SAM

Unlike standard Asset Inventory polling that occurs daily, SAM uses a special schedule to poll physical servers for warranty status, based on expected expiration dates.

First published date

10/23/2018 8:24 PM

Last published date

10/23/2018 8:24 PM

Overview

As described in Manage Asset Inventory in the SAM Administrator Guide, you can collect and display warranty data for servers that:

Host third-party agents from hardware vendors. See Third-party software required to monitor hardware health and collect asset inventory information in SAM.
Have the Asset Inventory feature enabled.

Warranty Status is not checked during every polling cycle. To alleviate the heavy burden that this polling can cause, the Orion Platform follows certain rules to poll for warranty data, as outlined here.

Product section

Server Application Monitor

Resolution

The polling for warranty status uses these rules for when to poll:

Query warranty API once for all new devices.
Query warranty API every 60-days for devices that have warranties expiring outside a 1 year window.
Query warranty API every 30-days for devices that have warranties expiring inside a 1 year window.
Query API every 15-days for warranties expiring between 45 to 90 days.
Query API weekly for warranties expiring between 30 to 45 days.
Query API daily for warranties expiring between -10 to 30 days.
Query API every 30 days for warranties expiring between -10 to -60 days.
Do not query for warranties for devices that have warranty expired more than 60 days.

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