Applications Systems

WPM not passing client certificates

When attempting to play a transaction that requires 2-way authentication the page is directed back to a security landing page, which means that WPM is not passing client certificates.

First published date

10/22/2018 12:46 PM

Last published date

10/22/2018 12:46 PM

Overview

The customer is trying to create a recording using a Client Certificate in WPM - Web Transaction Recorder. When attempting to play a transaction that requires 2-way authentication the page is directed back to a security landing page, which means that WPM is not passing client certificates. A recorder’s popup message is displayed when playing the transaction from the customer’s remote player which asks the customer to choose a certificate.

Product section

Web Performance Monitor

Cause

This issue happens because the recordings made by customer in WPM - Web Transaction Recorder were created using a domain admin account, not a local admin account.

Resolution

There is no way to load all certificates from the personal store regardless of the OID - 1.3.6.1.5.5.7.3.6. WPM only loads up the Certificates that have Client Authentication OID – 1.3.6.1.5.5.7.3.6 attached within them. This is the reason why the customer is not getting a popup in his site during recording.

For more details about Client Certificate support for SEUM, please see the following article

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