Applications Systems

WPM error: Remote locations not responding

How to resolve WPM Error: "Remote locations not responding."

First published date

10/22/2018 12:42 PM

Last published date

3/21/2022 3:05 AM

Overview

Remote locations not responding. There are three remote players that are not working in Orion Web Performance Monitor (WPM). The following error message is displayed after running diagnostics for the issue –
  
ERROR SolarWinds.SEUM.Agent.WorkerProcessManagement.WorkerProcessManager - Error creating user account for Agent.
 System.DirectoryServices.AccountManagement.PrincipalOperationException: Logon failure: the user has not been granted the requested logon type at this computer.
 ---> System.Runtime.InteropServices.COMException: Logon failure: the user has not been granted the requested logon type at this computer

Product section

Web Performance Monitor

Cause

SEUM-USERS are not added to local administrators group.

Resolution

Add local SEUM users to local administrators group on each player to start reporting location. Do the following steps to add local SEUM users to local:
  1. Right click My Computer, go to Manage or go to Computer Management
  2. Scroll down to Configuration > Local Users and Groups > Users.
  3. Delete all SEUM users.
  4. Restart the WPM Playback Player to recreate the SEUM users.
  5. Go to Computer Management > Local Users and Groups > Groups.
  6. Double click Administrators.
  7. Click Add. Make sure that the location (middle box) is set to the server name and not the domain. Do not type anything in the box, and click Advanced instead.
  8. Click Find now. You should see the seven SEUM-USER-# accounts in the bottom pane. 
  9. Select all of them and then click OK.  
  10. Select OK again.
  11. Restart WPM playback service on that machine, and wait 5-10 minutes and see if the transaction will then play properly.
          Note: Make sure to monitor everything in the player. Monitor the player for 24 hours to verify if group policies get applied overnight.