Applications Systems

WPM error: Plugin failed to start on polling engine

This article addresses the issue where the WPM Business Layer does not start and it displays an error log similar to Could not find file 'C:\Program Files (x86)\SolarWinds\Orion\SEUM\SEUMResourceConfig.xml'.

First published date

11/12/2018 2:28 PM

Last published date

6/11/2021 11:01 PM

Overview

This article addresses the issue where the WPM Business Layer does not start and the following error is found in the SEUM.Businesslayer.log file that can be found in the C:\ProgramData\SolarWinds\Logs\SEUM folder.

ERROR SolarWinds.SEUM.BusinessLayer.Servicing.SEUMFaultContract - Exception caught in method SafeCall
System.IO.FileNotFoundException: Could not find file 'C:\Program Files (x86)\SolarWinds\Orion\SEUM\SEUMResourceConfig.xml'.
File name: 'C:\Program Files (x86)\SolarWinds\Orion\SEUM\SEUMResourceConfig.xml'
   at System.IO.Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize)
   at System.Xml.XmlDownloadManager.GetStream(Uri uri, ICredentials credentials, IWebProxy proxy, RequestCachePolicy cachePolicy)
   at System.Xml.XmlUrlResolver.GetEntity(Uri absoluteUri, String role, Type ofObjectToReturn)
   at System.Xml.XmlTextReaderImpl.FinishInitUriString()
   at System.Xml.XmlTextReaderImpl..ctor(String uriStr, XmlReaderSettings settings, XmlParserContext context, XmlResolver uriResolver)
   at System.Xml.XmlReaderSettings.CreateReader(String inputUri, XmlParserContext inputContext)
   at System.Xml.XmlReader.Create(String inputUri, XmlReaderSettings settings, XmlParserContext inputContext)
   at System.Xml.Linq.XDocument.Load(String uri, LoadOptions options)
   at SolarWinds.SEUM.BusinessLayer.DAL.SubViewsDal.EnsureResourcesLoaded()
   at SolarWinds.SEUM.BusinessLayer.DAL.SubViewsDal.CreateMissingApplicationSubViews()
   at SolarWinds.SEUM.BusinessLayer.Services.SubViewsService.CreateMissingApplicationSubViews()
   at SolarWinds.SEUM.BusinessLayer.SEUMBusinessLayerService.<CreateMissingApplicationSubViews>b99()
   at SolarWinds.SEUM.BusinessLayer.SEUMBusinessLayerService.SafeCall[T](Func`1 method)
[Scheduler] ERROR SolarWinds.SEUM.BusinessLayer.SEUMBusinessLayerPlugin - Unable to create missing application subviews.

Product section

Web Performance Monitor

Cause

This occurs when WPM is looking for a file on the Additional Polling Engine that it cannot find.

Resolution

Copy the missing file from the Primary server to the Additional Polling Engine.

Note: In this case it was looking for C:\Program Files (x86)\SolarWinds\Orion\SEUM\SEUMResourceConfig.xml.

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