Applications Systems

WPM transaction steps display "Not Played yet" status on Transaction Details page

The steps status on the Transaction Details page in the SEUM Web Console is shown as Not played yet. This is due to administrative rights issues such as domain policy access rights to the SEUM player or incorrect passwords for the user accounts in the configuration files. Error launching worker process. Error: process creation error. System error: 0x2e4.

First published date

10/22/2018 1:15 PM

Last published date

10/10/2023 10:28 PM

Overview

When viewing steps through the WPM Web Console, the status is shown as Not played yet.

 

 

In the AgentWorker_v2_2_XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX_[XXXX].log file (default location: C:\ProgramData\Solarwinds\Logs\SEUM on the agent), events similar to the following may be found:

ERROR SolarWinds.SEUM.Agent.WorkerProcessManagement.WorkerProcessLauncher - Error launching worker process.
System.Exception: Error launching worker process. Error: process creation error. System error: 0x2e4

Product section

Web Performance Monitor

Cause

This occurs due to any of the following issues:

  • The domain policy does not allow local non-administrator accounts to log in to the computer with the WPM player.
  • The service does not have the correct passwords for the user accounts in the configuration files.

Resolution

Domain policy restricts user login 

Solution 1 

Configure the Local Group Policy or Domain Policy affecting the client to allow local logins for the player accounts:

  1. Expand Computer Configuration > Windows Settings > Security Settings >Local Policies >User Rights Assignment.
  2. Double-click the "Allow log on locally" option.
  3. Add the SEUM-User-* accounts, or the local group SolarWinds-SEUM-User.
  4. Save and apply the Group Policy changes.

Screenshot property of © 2017 Microsoft.

Solution 2 

  1. Open Windows Computer Management (compmgmt.msc).
  2. Expand Configuration > Local Users and Groups and click Users.
  3. Double-click one of the SEUM-User-* accounts, and go to the Member Of tab.
  4. Click Add and add the Administrators group.
  5. Repeat this for all the SEUM-User-* accounts.

Incorrect passwords in configuration 

  1. Open a Run prompt and enter lusrmgr.msc.
  2. Go to Users and set known passwords to all SEUM-User-#accounts.
  3. Run the Domain Configuration Tool to fix WPM Player service account passwords.
  4. Validate and Save the changes. The tool will restart WPM Player automatically, after successfully saving the operation.

Alternative method for incorrect passwords in configuration 

  1. Open a remote desktop session to the system with the problematic WPM Player.
  2. Open a Run prompt and enter services.msc.
  3. Stop the following services:
    • SolarWinds WPM Playback Player
    • SolarWinds WPM Playback Player Proxy
  4. Open another Run prompt and enter lusrmgr.msc.
  5. Go to Users and delete all SEUM-User-xx accounts.
  6. Open another Run prompt and enter appwiz.cpl.
  7. Restart the WPM Player service to recreate those WPM Player service accounts with random password.