Applications Systems
WPM Transactions Fail to Play - 'ERROR LOGON TYPE NOT GRANTED - Logon Failure'
Web Performance Monitor (WPM) transactions fail to play because the player service fails to start, generating an error.
First published date
10/22/2018 1:11 PM
Last published date
3/18/2022 7:16 AM
Overview
The player service is unable to start the worker processes and it fails with the following error:
ERROR_LOGON_TYPE_NOT_GRANTED - Logon failure: the user has not been granted the requested logon type at this computer.
ERROR_LOGON_TYPE_NOT_GRANTED - Logon failure: the user has not been granted the requested logon type at this computer.
Product section
Web Performance Monitor
Cause
The security policy was changed that limited the 'log on locally' permissions.
Resolution
- Check whether the user accounts 'SEUM-User-#' has permissions to log on locally. See Use domain accounts in Web Performance Monitor.
- If not, change the limitations for the user accounts. See Editing User Accounts.
Note: It is also important to check that the player service is running as "Local System" rather than logging in to a specific user account.