Applications Systems

WPM Recorder not connecting to the SolarWinds Platform server with Error: Configuration is incorrect. Please enter valid configuration

The article describes the cause and resolution for the issue with the WPM Recorder not connecting to the SolarWinds Platform server with the error below. Error: Configuration is incorrect. Please enter valid configuration

First published date

9/17/2019 3:24 PM

Last published date

1/6/2025 6:15 PM

Overview

WPM Recorder is not connecting back to the SolarWinds Platform server when using an Active Directory SolarWinds account.
Error: Configuration is incorrect. Please enter valid configuration

The error will look like so:

Product section

Web Performance Monitor

Cause

The cause of this issue is most likely due to an internal Active Directory navigation issue where SolarWinds cannot see your Active Directory from the remote WPM Recorder location server that we are trying to connect to the SolarWinds Platform server from.

This issue can also be caused by:

Trying to connect with a non-WPM admin account
Incorrect main SolarWinds poller IP

Resolution

The resolution for this issue is to connect the WPM Recorder to the main SolarWinds Platform server using a SolarWinds Individual Account that is also a WPM Administrator in your SolarWinds Platform Web Console.
This Individual Account can be an AD account as long as it's an account on the Individual Account tab.
If you continue to see issues with this however then try a non-AD individual account.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.