Applications Systems

WPM Players: password required after upgrade

After upgrading to a release that includes the WPM Player password security change, every passive WPM Player must have a password.

First published date

9/11/2026 8:00 PM

Last published date

9/11/2026 8:00 PM

Overview

The password configured on the Player and the corresponding WPM Player location in the SolarWinds Platform must match for the connection to succeed.

 

Symptoms

A passive WPM Player may stop playing recordings after an upgrade when no password is configured. Common indicators include:

  • The Player does not connect or does not play recordings.

  • WPM Player Settings or the SolarWinds Platform location configuration indicates that a password is required.

  • An error appears when the Player and SolarWinds Platform passwords do not match.

Scope

This issue applies to passive WPM Players in:

  • 2026.2.3.

  • 2026.4 RC1, where the normal WPM Player update may fail and the manual workaround below is required.

The issue does not apply to active WPM Players that use Player-initiated communication.

Product section

Web Performance Monitor

Resolution

Determine which workaround applies

Player configuration

Required action

Passive, local, no password

Set a password in the WPM Player Settings app, then configure the same password for the corresponding SolarWinds Platform location.

Passive, local, existing password

Confirm that the same password is configured for the corresponding SolarWinds Platform location.

Passive, remote, standard upgrade

The WPM Player update automatically pre-fills a randomly generated strong password. Verify the Player reconnects after the update.

Passive, remote, 2026.4 RC1, existing password

Manually install the WPM Player on the target machine.

Passive, remote, 2026.4 RC1, no password

Manually install the WPM Player, then set a password in the WPM Player Settings app and configure the same password for the corresponding SolarWinds Platform location.

Active, local or remote

No password workaround is required for this issue.

Workaround for passive local Players

Use these steps for a passive Player installed locally as part of a standard WPM or SolarWinds Observability Self-Hosted installation.

  1. On the machine where the WPM Player is installed, open the WPM Player Settings app.

  2. Set a strong password for the Player and save the configuration.

  3. In the SolarWinds Platform, open the configuration for the corresponding WPM Player location.

  4. Enter the same password used in WPM Player Settings and save the location configuration.

  5. Confirm that the Player reconnects and that recordings play successfully.

Repeat these steps for each passive local Player without a password.

Workaround for passive remote Players in 2026.4 RC1

In 2026.4 RC1, the WPM Player update can fail. Use the installer from https://<SolarWindsServer>/Orion/SEUM/Admin/InstallerDownloader.ashx?installerType=Player for each affected remote Player.

Remote Player that already has a password

  1. Download the WPM Player installer.

  2. Run the installer on the target Player machine.

  3. Confirm that the Player reconnects and that recordings play successfully.

Remote Player without a password

  1. Download the WPM Player installer.

  2. Run the installer on the target Player machine.

  3. Open the WPM Player Settings app on that machine.

  4. Set and save a strong password.

  5. In the SolarWinds Platform, configure the corresponding WPM Player location with the same password.

  6. Confirm that the Player reconnects and that recordings play successfully.