Applications Systems

WPM Player error: Invalid Password while connecting to...

This article provides brief information and steps to resolve the issue when the WPM Player (Location) is unable to work with the following error: Invalid Password while connecting to https://x.x.x.x:17781/api/Results?Si...x-xxxxxxxxxxxx

First published date

11/12/2018 1:52 PM

Last published date

11/12/2018 1:52 PM

Overview

This article provides brief information and steps to resolve the issue when the WPM Player (Location) is unable to work with the following error:

Invalid Password while connecting to https://x.x.x.x:17781/api/Results?Si...x-xxxxxxxxxxxx

Product section

Web Performance Monitor

Cause

The password to the passive player is also stored in JobEngine database. If there are issues with updating the JobEngine SDF database, then the password sent to agent may be wrong.

Resolution

Stop all SolarWinds services on WPM server.
Create a backup of C:\ProgramData\SolarWinds\JobEngine.v2\Data\JobEngine35.sdf in a safe location.
Delete C:\ProgramData\SolarWinds\JobEngine.v2\Data\JobEngine35.sdf.
Copy C:\ProgramData\SolarWinds\JobEngine.v2\Data\JobEngine35 - Blank.sdf to C:\ProgramData\SolarWinds\JobEngine.v2\Data\JobEngine35.sdf (Restore the deleted .sdf file from blank copy)
Remove the read-only flag from new C:\ProgramData\SolarWinds\JobEngine.v2\Data\JobEngine35.sdf
Restart services.

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