Applications Systems

WPM Diagnostic Logs

This article describes how to create a set of Web Performance Monitor-specific diagnostics.

First published date

10/22/2018 12:38 PM

Last published date

1/13/2022 3:40 AM

Overview

This article describes how to create a set of Web Performance Monitor-specific diagnostics.

Product section

Web Performance Monitor

Resolution

  1. Go to Start > All Programs > Solarwinds Orion > Web Performance Monitor > WPM Diagnostics.
  2. In the SolarWinds Diagnostic window, click Start.
  3. Browse the location to save the file and provide a file name.
  4. Click Save.

 

Note: The WPM diagnostics are limited in scope. These are generally more useful for standalone Player locations. SolarWinds recommends to create a full set of Orion diagnostics on the main Orion Poller as well.

To upload your diagnostics, create a support case in the Customer Portal.

  1. Log in to the SolarWinds Customer Portal.

  2. Open a Support Case. You can do this one of two ways: 1) On the Customer Portal menu bar, navigate to Technical Support > Open a Support Case, or 2) Scroll to the bottom of the Home page and click Open a new Support case.

  3. After you submit a case, click Upload Diagnostics.

    Note: You have the option to upload your diagnostics as you create your support case, or you can upload your diagnostics up to 30 days later.

    The Serv-U File Sharing page appears with options to upload one or more files.

  4. To upload one or more files, click Browse to find and select your files, and then click Upload. After uploading your files, the case is updated providing Support representatives access to the diagnostic files.

 

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.