Tools

WHD sends license reminder emails to techs

This article addresses an issue that generates Web Help Desk license emails to admins.

First published date

11/8/2018 3:51 PM

Last published date

11/8/2018 3:51 PM

Overview

Administrators receives a weekly email stating that their Web Help Desk license will expire.

Product section

Web Help Desk

Cause

This was a configuration option in older Web Help Desk Web Help Desk releases. If you do not set the Auto-Invoice Support Renewal value properly at Setup > General > License, Web Help Desk pings all admins once per week about license renewal.

This functionality was disabled in WHD 12.3 and later.

Resolution

1. Edit the <WebHelpDesk>\bin\wrapper\conf\wrapper_template.conf.
2. Look for the JAVA Arguments line and add the following:

wrapper.java.additional.18=-DWHDDaemons=*-SupportExpirationDaemon*

Note: make sure the number after "wrapper.java.additional." is the following number in the sequence used for this section.

3. Restart the WHD services.

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