Tools

WHD generates multiple tickets and multiple emails from the same request

Web Help Desk starts to generate multiple tickets, every minute, from the same request.

First published date

10/25/2018 3:08 PM

Last published date

9/10/2020 3:03 PM

Overview

Web Help Desk starts to generate multiple tickets, every minute, from the same request. It also generates multiple emails, every minute, when the status of the ticket is changed.

Product section

Web Help Desk

Cause

This is a global issue for POP3 mailboxes where automatic deletion of messages does not work. Microsoft is investigating the issue.

Resolution

Use a different mail protocol or contact Microsoft.

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