Tools

WHD error when saving an incoming mail account linked to Gmail

This article addresses an issue that generates an error when you save an incoming mail account linked to a Gmail account.

First published date

11/8/2018 3:47 PM

Last published date

11/14/2019 5:44 PM

Overview

When you save an incoming mail account, Web Help Desk generates an error. 
 
  • The incoming mail account is linked to a Gmail account.  Even with correct credentials are used and they're able to login to their mailbox, it still won't save in WHD returning an error.
  • Error messages range from "Connection Reset" and/or "Authentication failed".

Product section

Web Help Desk

Cause

Web Help Desk doesn't support Oauth2 authentication.

Resolution

Workaround 

Perform the following workaround.

A feature request was submitted to the Development team for WHD to support oauth2 authentication in the future.

 

  1. Log in to your Gmail account.

  2. Navigate to My Account.

  3. Scroll down to Sign-in and security.

  4. Enable Allow less secure apps and save your changes.