Applications Systems

Volume Alerts not triggering for Mount Points

This article briefly discusses one possible reason Alerts may not trigger for Mount Points in Orion & how to resolve this.

First published date

8/28/2019 11:32 PM

Last published date

8/28/2019 11:32 PM

Overview

If some of your Monitored devices return 'MountPoint' and the others as 'Mount Point' as the VolumeType, alerts may not trigger as expected. In order to correct this you must ddjust the out-of-the-box alert 'Alert me when the free space of a volume is less than 5% to resolve the issue' or edit the Alert condition you are currently using

Product section

Server Application Monitor

Cause

  • VolumeType parameter returns differently between various vendors. Some vendors class the volume type as 'MountPoint' and the others as 'Mount Point'

Resolution

  1. Go to the Manage Alerts screen (Settings > All Settings > Manage Alerts).
  2. Find the out-of-the-box alert called "Alert me when the free space of a volume is less than 5%"
  3. Select the alert and click DUPLICATE & EDIT.
  4. Enable the alert (duplicated alerts are disabled by default).
  5. Navigate to the Trigger Conditions page.
  6. Within the actual trigger condition field, click the plus sign and "Add And/Or block."


     
  7. Change the 'And/Or' block drop-down to "At least one child condition must be satisfied (OR)"
  8. Drag the second line of the alert condition into this 'And/Or' block (Volume; Volume Type; is equal to; Mount Point).


     
  9. Now edit the single value comparison to the following: Volume, Volume Type, is equal to, "MountPoint."
  10. Click Next to get to the end of the alert on the Summary tab. Click SUBMIT. The new alert triggers for both specified volume types (Mount Point and MountPoint).
  11. Back on the Manage Alerts page, disable the out-of-the-box alert called "Alert me when the free space of a volume is less than 5%". Use the new copied alert in place of the SolarWinds out-of-the-box alert for fixed disks.

Apply this amendment to all your Fixed Disk / Mount Point alerts. To find other alerts, sort your alerts by the "Property to Monitor" on the Manage Alerts page. Look for alerts that are based on Volumes.