Network Management

Virtual machine hosts missing in the Virtualization Assets resource

ESX hosts are not showing under Virtualization Summary.

First published date

11/7/2018 9:10 AM

Last published date

4/21/2022 7:56 PM

Overview

This article can be applied when a Vcenter node details page does not show the individual VMs it is hosting 

Product section

Orion Platform

Cause

This occurs when the ESX host is not in the VIM_Hosts table even if the node is set up as a VMWare server. 

Resolution

  1. Run the following SQL statement to reset the node:
    -- Scripts are not supported under any SolarWinds support program or service. 
    -- Scripts are provided AS IS without warranty of any kind. SolarWinds further 
    -- disclaims all warranties including, without limitation, any implied warranties 
    -- of merchantability or of fitness for a particular purpose. The risk arising 
    -- out of the use or performance of the scripts and documentation stays with you. 
    -- In no event shall SolarWinds or anyone else involved in the creation, 
    -- production, or delivery of the scripts be liable for any damages whatsoever 
    -- (including, without limitation, damages for loss of business profits, business 
    -- interruption, loss of business information, or other pecuniary loss) arising 
    -- out of the use of or inability to use the scripts or documentation.
    
    UPDATE Nodes SET EntityType = 'Orion.Nodes' 
    WHERE NodeID='[NodieID]'
  2. Edit the node and select Poll for VMWare.
If the node continues to not show as a virtualization asset, confirm that you can do an ICMP ping from the SolarWinds server to the node in question. The node must respond to PING before it is added as a Virtual Host.
As a suggestion check Firewall rules to allow ICMP Ping through to the device you are trying to add.