NCM config download failure View and track Error within NCM Session Trace using Kiwi Log Viewer.

In case of any failure with NCM config download 
You can easily determine / Compare Success and Failure and troubleshot understanding the reason of Failure using the steps below 

Please enable Session Trace option

Settings > All Settings > CLI Settings

Now install Kiwi Syslog on the Poller where you have the Node assigned (Session Trace will be generated on the Poller where the node is assigned )

How to install and use Kiwi Log Viewer and View live application log activity ​​​​​​​
 

Map the Session Trace log for the Node in Kiwi Log Viewer run the test and notice the issue

Default location for  Session Trace Logs

C:\ProgramData\SolarWinds\Logs\Orion\CLI\Session-Trace\NCM

Please Note : The Session Trace will be marked as ip address of the Node you are going to run the test.

Once Done  Run the Test below and check the logs

On the Node Details page > Edit Node > (Go to NCM Connection Profile )

Scenario (Time Out with # Login )

In this case It is possible there may be extremely big delays with writing data to session trace.

Such type of issues are usually caused by antivirus software installed on system which continuously monitor write to file operation and delay it.

Please  disable session trace logs and that should resolve issue.

Scenario (Time Out with )

In cases there might be device banner causing the issue / Device banner may contained some commands which might be confusing the NCM .

(Please remove the device banner from the device and then try to re produce your test again )

In case issue still exist with disabled traces, first of all turn off Windows Defender Real-time Protection feature (better to turn defender off completely).

Also disable any other antivirus if any installed. Then turn session traces back on and reproduce issue.

You may can map the OrionWeb.log file if you have such Error in screen shot (Unable to connect to polling engine )

C:\ProgramData\SolarWinds\Logs\Orion

(Please contact solarwinds support if you have such error

System.Exception: Unable to connect to polling engine xxxxxxxxx on the relevant server. Verify that NCM 7.7 or later is installed on the server. ---> System.ServiceModel.FaultException`1[SolarWinds.InformationService.Contract2.InfoServiceFaultContract]: Cirrus.Nodes.ValidateLogin failed, check fault information.)

C:\ProgramData\SolarWinds\Logs\Orion\CLI\Session-Trace\NCM

Now run the Connection Profile Test again and Check the log file to understand the Error

If you this area is successfully Tested and Test Successful .

Go to the Node page and (Config Tab) Try download the configuration and keep checking  your Session Trace as above

Still have any issue or any failure ?

If you are unable to understand the issue in the logs please contact Solarwinds Support or send these logs (ZIP) if you already have ticket opened with Support team please send this Session Trace file to Support Engineer working on this issue.