Network Management

"Verify that just one primary website is installed" check fails in SolarWinds Platform Active Diagnostics

Active Diagnostics reports a failure: Verify that just one primary website is installed

First published date

8/6/2026 8:54 PM

Last published date

8/6/2026 8:54 PM

Overview

Active Diagnostics reports a failure for: 
Verify that just one primary website is installed
Status: Failure
Resolution: Websites table must contain just one primary website.
Explanation: None or more than one primary website is installed.

In the Websites table, more than one entry is marked as primary, for example:

 

WebsiteIDServerNameIPAddressPortSSLEnabledTypeFQDNExternalUrl
1<SERVER><IP>4431primary<FQDN>NULL
3<SERVER><IP>4431primary<FQDN>NULL

 

Product section

Network Performance Monitor

Cause

Active Diagnostics expects exactly one website to be marked as primary in the Websites table.
If the table contains zero or more than one primary entry, the check fails.

This can occur after manual changes, migrations, or upgrades that introduce duplicate website records marked as primary.

Resolution

Important: Always back up the Orion (SolarWinds Platform) database before making any changes.

  1. Back up the SolarWinds Platform database.
  2. Open Database Manager on the main polling engine
  3. Log in to the Main Polling Engine server.
  4. Go to: Start > SolarWinds Platform > Database Manager.
  5. Select Orion database and expand the SQL server and database in bold.
  6. Double-click the Websites table, then click Execute Query (or use Query Table) so all rows are displayed.
  7. Click Enable Table Editing.
  8. Ensure there is only one primary website.
    1. Identify all rows where Type = primary.
    2. Decide which entry should remain the true primary website. Typically this is:
    3. The active website used by the deployment (correct hostname/port), and often the original/lowest WebsiteID.
  9. For all additional rows marked as primary, change the Type value from:
    1. primary > additional.
       Example for the table above:
      Keep:
      WebsiteID = 1 as primary.
      Change:
      WebsiteID = 3 from primary to additional.
  10. Press Enter to save the changes.
  11. After editing, click Enable Table Editing again (to disable it) and then Execute Query.
  12. Confirm the edited rows now show Type = additional and only one row has Type = primary.
  13. Verify in Deployment Health / Active Diagnostics
    1. In the SolarWinds Platform Web Console, go to Settings > My Deployment > Deployment Health.