Applications Systems

VMware vCenter servers display as Unknown in VMAN

This article describes an issue that causes all VMware vCenter servers to display as Unknown in SolarWinds Virtualization Manager (VMan).

First published date

11/6/2018 5:30 PM

Last published date

4/11/2022 3:36 AM

Overview

When you poll for all VMware vCenter^® servers on an Additional Polling Engine (APE), the procedure fails with following message in the VIM Business Layer:

2017-11-28 12:19:46,769 [45] ERROR SolarWinds.VIM.BusinessLayer.Polling.VMwareProbeResultsProcessorBase - Error sending probe job results to main BL.
SolarWinds.ApiProxyFactory.TransientApiProxyException: Exception of type 'SolarWinds.ApiProxyFactory.TransientApiProxyException' was thrown. ---> System.ServiceModel.EndpointNotFoundException: No DNS entries exist for host main.orion.server. ---> System.Net.Sockets.SocketException: No such host is known
at System.Net.Dns.GetAddrInfo(String name)

Product section

Virtualization Manager

Cause

Incorrect DNS configuration on the Additional Polling Engine.

Resolution

Configure the correct DNS entries in Microsoft^® Active Directory® or the hosts files.

You must able to access the vCenter MOB from the affected poller or main poller.

https://Your_vCenter_IP_Address/mob
The Managed Object Browser page displays.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.