Applications Systems

VMAN ESX Hosts show Unknown in Orion

This article will detail how to resolve an issue with hosts being unknown in Orion due to a problem with the licensed socket count.

First published date

11/15/2018 9:02 PM

Last published date

5/31/2022 8:42 AM

Overview

All ESX Hosts in Orion are showing Unknown.

Product section

Virtualization Manager

Cause

This can happen if there is an issue with the licensed socket count. If you check the licensed sockets in the License Details page, you may find that it is negative.

Resolution

Restart the SolarWinds Orion Module Engine service.
Check the licensed socket count again. It should show the correct number. Polling should resume correctly after a few minutes.

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