Network Management

Using MMC to Check Certificates Thumbprints for SolarWinds Applications

This article provides steps to use the Microsoft Management Console (MMC) to check Certificates Thumbprints for SolarWinds applications and to validate connection issues to other SolarWinds servers.

First published date

10/22/2018 9:26 AM

Last published date

6/8/2023 3:37 PM

Overview

This article provides steps to use the Microsoft Management Console (MMC) to check Certificates Thumbprints for SolarWinds applications and to validate connection issues to other SolarWinds servers.

Product section

Network Performance Monitor

Cause

To replace and remove expired certificate

Resolution

1. Click Start > Run, and enter MMC.

2. Click File > Add/Remove Snap-in....

3. Highlight Certificates and select Add.

4. Select Computer Account > Local Computer > Finish > OK.

5. Highlight Certificates folder and double-click the SolarWinds Certificate.

6. Select Details and highlight Thumbprint:

7. Repeat the process if there are additional poller servers, NTA Flow Storage Database server, or any other server that communicates to the primary server.

These Thumbprints should always match each other to allow connections.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.