Network Management

User Device Tracker (UDT): Issues due to revoked code-signing certificates

We have made the decision to digitally re-sign User Device Tracker (UDT); the existing certificate is currently scheduled to be revoked on March 8, 2021. Installation of affected versions of UDT may be forbidden by system policy. This article describes steps to address the possible issues in UDT.

First published date

1/25/2021 6:06 AM

Last published date

1/25/2021 6:06 AM

Overview

We have made the decision to digitally re-sign User Device Tracker (UDT). As a best practice and to further enhance the security of our products, we have retained third-party cybersecurity experts to assist us in these matters. These experts are guiding us in improving our processes and controls.
To that end and to provide additional assurance to all of our customers, we have made the decision to digitally re-sign our products and have requested (and received) a new digital certificate. This reflects a recertification of the authenticity of SolarWinds products, both current and future.

What to expect next
  • We will be issuing new product release for UDT containing the updated certificate. 
  • The existing certificate is currently scheduled to be revoked on March 8, 2021.
If they fail to upgrade to the newest version, UDT users might notice the following issues: 
  • Users cannot install new Orion agents, additional polling engines, additional web servers, High Availability servers, as well as Network Atlas, Desktop Notification Tool, SCOM Management Pack, and UDT Compatibility checker.
  • New users cannot install affected versions of UDT.
  • Existing installs are not able to provision new components.

Affected versions
  • UDT 2019.4 HF2
  • UDT 2020.2
  • UDT 2020.2.1

Product section

User Device Tracker

Cause

Revoked code-signing certificates.

Resolution

If UDT users are experiencing any of these issues, SolarWinds strongly recommends upgrading to the latest available version. See Orion Platform Products Installation and Upgrade Guide.

If these issues persist, contact Support.