Use the Poller Checker tool

10/18/2018 11:39 AM

5/7/2026 6:31 PM

With the Poller Checker tool, you can detect Pollers on monitored nodes or volumes, poll the devices and see the polled details, or update Pollers that are currently assigned to the device in the database with new poller.

Updating Pollers may help resolve issues when polled statistics are unexpected.

This tool is installed by default with each SolarWinds installation into SolarWinds install folder (by default C:\Program Files\SolarWinds\Orion or C:\Program Files (x86)\SolarWinds\Orion ).

• You can mass check for missing Pollers and reapply Pollers using the Poller Checker Tool.
• You can Import and Export the Pollers if needed before applying the changes.

Network Performance Monitor

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How to View Pollers on a node

1. RDP to the SolarWinds Polling Engine that is polling the node.
2. Navigate to  X:\Program Files(x86)\SolarWinds\Orion\ OR X:\Program Files\SolarWinds\Orion 
   • Where X is the location of the drive where you installed your SolarWinds
   • For SolarWinds version 2020.x and below file name is: PollerCheckerTool.exe
   • For SolarWinds Version 2022 and above the file name is: SolarWinds.PollerChecker.Gui.exe
3. Run the executable as an administrator. 
4. Select Polling Method = SNMP (1)
5. Verify that Test on = Nodes (2) is set
6. From the leftmost column, Tick the node (3) you are troubleshooting the issue for. You can search for name/IP in the filter box.
7. On the second column, (red box below 4) select an OID-related sub-component that is reporting the wrong value, and you wish to check the assigned/supported Pollers.

   
   You can select all related Pollers or expand the components and select single Pollers.

8. Click Detect Pollers (5). The pane on the right lists Pollers for the selected components (middle pane) for the entities selected in the leftmost pane. Supported Pollers are green.
9. To verify what a Poller returns, right-click it and select Poll Now. 
10. Review the results in the popup window to verify the values, you can repeat the steps with different Pollers till you find the one that gives most accurate values.

Here is the code for the colors displayed in the Results pane:

•    Light red        - Poller is Not Supported on this device, No error Returned
•    Dark red        - Poller is Not Supported on this device, Error returned See Error message
•    Dark green    - Poller is Supported on this device, Already assigned to this Device
•    Light green    - Poller is Supported on this device, But is not Assigned to this Device

Note: Not applicable for Polling Method ICMP or Agent. 

Update Pollers for an entity:

11. Once you have verified and selected the Poller which is returning most accurate data on the selected node, you can change the Poller Technology assigned to poll the node by Selecting the Poller and clicking Add/Replace Poller on top right

Updating the Poller assignments in the database updates the Pollers table:

• Detected Pollers that are missing are added.
• Existing Pollers are replaced with their detected equivalents.
• Pollers without detected equivalents are kept untouched.

Updating Poller assignments cannot be undone.

1. Run the Poller Checker, list Pollers for the nodes, and check the polled details.
2. To assign a Poller to the node selected in the leftmost pane, select the Poller in the pane on the right, and click Add/Replace Pollers. Use supported Pollers (green lines).

3. Review the confirmation message and click Yes to proceed. The Pollers assigned in the database to selected node are added or replaced by similar detected Pollers according to your settings.