Tools

Upload and install a new APNS certificate in WHD

This article describes how to upload and install a new Apple Push Notification Services certificate. This certificate enables Web Help Desk to send notifications to an Apple device running Web Help Desk Mobile and a supported Apple iOS.

First published date

11/8/2018 3:39 PM

Last published date

4/8/2025 8:26 PM

Overview

The Apple® Push Notification Service (APNS) is a notification service that enables Web Help Desk to send text notifications to an Apple device each time a customer ticket is created or updated.

Web Help Desk includes an APNS certificate that activates the notification service. Each Apple device requires a supported Apple iOS  and the Web Help Desk Mobile application, which you can download from the Apple App Store. 

This article describes how to download and install a new APNS Certificate when your current certificate expires. 

Product section

Web Help Desk

Resolution

  1. Log in to the SolarWinds Customer Portal.
  2. Click Downloads > Download Product. 
  3. Click the Products drop-down menu and select Web Help Desk.

  4. Under Additional Downloads, locate the Apple Push Notification (APN) Certificate.

  5. Click Download.
    The ZIP file is downloaded to your server.
  6. Extract the contents of the ZIP file to a local or network directory.
  7. Log in to Web Help Desk as an administrator. 
  8. Click Setup > General > Certificates in the Web Help Desk Console.

  9. Under Upload a new APNS Certificate file, click Browse.

  10. Navigate to the directory you created in step 6 and double-click the APNS certificate. 
  11. Complete the on-screen prompts to complete the upload.
  12. Click Restart to restart the Web Help Desk server.
    The new APNS certificate is installed and the current APNS certificate expiration date displays under Apple Push Notification Services.